Job Title: Enerfrog Service Specialist
Location: Ottawa, ON
Job Type: Full-Time
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About Us: At Enerfrog, we are dedicated to providing innovative solutions for building service and energy management. We are seeking a Service Specialist who is passionate about delivering exceptional customer service and contributing to our dynamic team.
Job Description: Under the guidance of Enerfrog management, the Service Specialist is pivotal in delivering prompt and effective responses to our customers’ needs. This role requires maintaining the highest level of customer satisfaction while achieving financial goals that align with both corporate and customer interests.
Responsibilities:
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Handle incoming calls and emails from customers regarding services, energy, or operations.
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Efficiently create and manage ticket requests from all interactions.
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Conduct follow-ups on open tickets to ensure customer satisfaction.
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Document all customer interactions and service call data in our management systems.
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Route calls to appropriate departments or personnel as needed.
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Work closely with management to ensure timely resolution of issues.
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Generate reports and provide necessary documentation to both clients and internal staff.
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Offer ongoing education and support to colleagues regarding our services.
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Act as the primary point of escalation and subject matter expert for Enerfrog services.
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Proactively identify and implement process improvements with management support.
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Participate in an after-hours on-call rotation as needed.
Skills and Qualifications:
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Post-secondary education in a relevant field or equivalent experience.
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Bilingual proficiency in English and French (reading, speaking, writing).
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Minimum 2 years of experience in a customer service or call center environment.
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Proficient in Microsoft Office (Outlook, Word, Excel) and general office equipment.
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Excellent communication, problem-solving, and analytical thinking skills.
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Ability to work independently with minimal supervision.
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Proven track record of enhancing customer satisfaction and corporate profitability.
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Must be able to pass a standard security clearance background check.
Why Join Us? Enerfrog offers a vibrant work environment where your efforts are recognized and rewarded. We support our employees through continuous training and development to excel in their roles and advance their careers. Join us to make a difference in the energy and service industry!
How to Apply: Please submit your resume to notifications@enerfrog.com. Ensure that your application highlights how your experience aligns with the qualifications and duties of this role.
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We thank all applicants for their interest; however, only those selected for an interview will be contacted.