Enerfrog Business Services Inc. | 159 Gilmour Street Ottawa, ON K2P0N8 | 1-844-220-3764 | www.enerfrog.com
Job Title: Service Support Specialist
Location: Ottawa, ON (On-site, Full-Time, Rotational Schedule)
About Enerfrog
Enerfrog helps organizations achieve their energy management and building performance goals through innovative building automation, HVAC expertise, and remote monitoring solutions. With over 30 years of industry experience, we focus on cost reduction, sustainability, and continuous improvement, powered by a 24/7 customer-focused service team.
We are currently hiring for an existing Service Support Specialist role.
Role Overview
As a Service Support Specialist, you’ll provide frontline support to Enerfrog’s clients, ensuring seamless day-to-day operations, prompt issue resolution, and a positive customer experience. This role is ideal for someone with strong communication skills, technical curiosity, and the ability to thrive in a fast-paced service environment.
Salary Range: $45,000 – $62,000 per year ($21.63 – $29.78/hour) depending on experience.
AI Disclosure: AI tools are not used in the candidate evaluation process for this role.
Key Responsibilities
Customer Support & Service Delivery
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Act as the first point of contact for client inquiries, service requests, and troubleshooting needs.
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Provide remote monitoring and diagnostics for building automation, HVAC systems, and facility management services.
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Support facility operations by coordinating maintenance activities, scheduling technicians, and ensuring service follow-ups are completed.
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Escalate complex technical issues to senior technicians or the Support Manager as required.
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Ensure clear, professional communication with clients and internal teams.
Operational Support
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Assist in scheduling, dispatching, and tracking service activities.
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Manage service tickets, track progress, and ensure timely closure in line with service level agreements.
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Log, update, and close service tickets according to company procedures.
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Monitor system performance and identify potential issues proactively.
Continuous Improvement
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Document recurring issues and contribute to refining troubleshooting procedures.
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Support onboarding of new clients and service processes.
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Participate in ongoing training to enhance technical knowledge and service quality.
Qualifications
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Post-secondary diploma, technical certification, or equivalent work experience.
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2+ years in a customer service or service coordination role (facility maintenance or HVAC/BAS experience an asset).
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Strong communication and interpersonal skills; bilingual (English/French) preferred.
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Familiarity with building automation, HVAC, or facility monitoring systems is an advantage.
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Comfortable using computer-based tools (Microsoft Office, Google Workspace, or MMS platforms).
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Problem-solving mindset with the ability to remain calm under pressure.
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Must be able to pass a standard security clearance background check.
Why You’ll Love Working at Enerfrog
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Be part of a company that leads with impact-driven sustainability and continuous optimization.
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Gain exposure to advanced building automation technologies and remote monitoring systems.
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Work alongside a dedicated support team committed to proactive client service.
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Drive real energy and cost savings for clients - 17.8% annual savings, as seen in our case studies.
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Enjoy a collaborative environment where your contributions foster efficiency, sustainability, and client trust.
How to Apply
Please submit your resume to careers.ef@enerfrog.com.
Ensure your application highlights how your experience aligns with the qualifications and duties of this role.
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
Enerfrog is committed to equitable hiring, transparency in Ontario recruitment practices, and providing accommodations to applicants with disabilities throughout the recruitment process.
Enerfrog Business Services Inc. | 159 Gilmour Street Ottawa, ON K2P0N8 | 1-844-220-3764 | www.enerfrog.com
Job Title: Operations Support Supervisor
Location: Ottawa, ON (On-site, Full-Time)
About Enerfrog
Enerfrog helps organizations achieve their energy management and building performance goals through innovative building automation, HVAC expertise, and remote monitoring solutions. With over 30 years of industry experience, we focus on cost reduction, sustainability, and continuous improvement, powered by a 24/7 customer-focused service team.
We are currently hiring for an Operations Support Supervisor - US Team.
Role Overview
The Operations Support Supervisor is a hands-on leadership role responsible for helping lead the support team and keeping daily operations running smoothly. The successful candidate will work alongside the team, take calls, assist with daily service requests, and provide coverage during busy periods, vacations, and other absences.
AI Disclosure: AI tools are not used in the candidate evaluation process for this role.
Key Responsibilities
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Provide daily guidance and support to team members
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Work alongside the team by taking calls and assisting with service requests when needed
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Provide coverage during busy periods, vacations, and other team absences
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Work collaboratively with the team and management
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Assign work and monitor priorities
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Manage schedules and team coverage
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Monitor calls, emails, service requests, and follow-ups
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Ensure clients receive clear and timely updates
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Support escalations and help resolve service concerns
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Coach team members and identify training needs
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Help develop and improve internal processes
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Ensure company and client procedures are followed
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Report operational concerns and updates to management
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Promote a positive, organized, and accountable work environment
Qualifications
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Previous experience supervising or leading a team
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A hands-on leader who is comfortable supporting daily frontline operations
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A collaborative and supportive leadership style
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Strong communication and organizational skills
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Ability to remain organized, focused, and solutions-oriented while managing competing priorities in a fast-paced environment
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Strong problem-solving skills
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Willingness to take initiative and help improve processes
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Experience in facilities management or facilities support is an asset
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French-language skills are considered an asset
Why You’ll Love Working at Enerfrog
-
Be part of a company that leads with impact-driven sustainability and continuous optimization.
-
Gain exposure to advanced building automation technologies and remote monitoring systems.
-
Work alongside a dedicated support team committed to proactive client service.
-
Drive real energy and cost savings for clients - 17.8% annual savings, as seen in our case studies.
-
Enjoy a collaborative environment where your contributions foster efficiency, sustainability, and client trust.
How to Apply
Please submit your resume to jennifer.lutvak@enerfrog.com.
Ensure your application highlights how your experience aligns with the qualifications and duties of this role.
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
Enerfrog is committed to equitable hiring, transparency in Ontario recruitment practices, and providing accommodations to applicants with disabilities throughout the recruitment process.